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    Q54: The shop where I bought my TV/DVD player have repaired it and I think its too expensive, what can I do?

    It is always best to agree a price for the repair beforehand but when this situation arises it becomes a civil dispute.

    If you cannot resolve the issue with the repairer then you would need to seek advice from the Citizens Advice Bureau or alternatively a solicitor.

    The Government also offers help and advice to consumers in the form of Consumer Direct Tel: 08454 04 05 06.

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