Q580: Do the police record all telephone calls, including 999 calls?

The police service does record all 999 calls. They are recorded so that they can be played back if clarification is needed and are sometimes used as evidence in court cases. No warning is given that the calls are recorded as this would obviously cause delay in an emergency situation.

Most forces do record the majority of calls that are received in call centres. A warning is sometimes given at the time and sometimes not as this again may delay the dispatch of officers and will vary depending on force policy. The warnings are sometimes placed on adverts in phone books.

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