Q778: How does 101 work?

When you call 101, you'll hear a recorded message announcing that you're being connected to your local police service centre. The system will determine your location and connect you to a call handler in the service centre for your local area. This ensures staff with local knowledge answer and deal with your call in a way that best meets your needs and the needs of your community.

If you are calling from the boundary between Scotland and England then you may be offered a choice of force to be connected to. If the system cannot locate where you are calling from, then you'll be connected by the operator to the appropriate service centre, where the call will be handled in the normal manner.

Calls to 101 will be prioritised in the same way as calls to existing non-emergency numbers.

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