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Lost property

Answer

You should contact the Department for Works and Pensions (DWP) who will advise if you need to report the loss to the police.

Losing your benefit money can be very distressing. Here are some tips on how to keep your money safe:

Get the money paid into your bank account so that you won't have to carry around a lot of cash.

When you cash your giro, put the money in different places so that if you do lose it, you won't have lost all of your money.

Do not walk down the street counting your money after you have cashed your giro, this is inviting theft/loss.

There are some unscrupulous people who spend all their benefit money and then claim to have lost it in order to get more money. This is a serious offence and if you know someone who is committing Benefit Fraud then telephone the National Benefit Fraud Helpline on 0800 854 440 between 7 am and 11 pm, 7 days a week.

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You can report your benefit book missing to the police who will inform you if it is handed in.

Also, report the loss to the Department of Work and Pensions so that they are aware in case anyone tries to use your book.

There are some unscrupulous people who spend all their benefit money and then claim to have lost their benefit book in order to get more money. This is a serious offence and if you know someone who is committing Benefit Fraud then telephone the National Benefit Fraud Helpline on 0800 854 4400 between 7 am and 11 pm, 7 days a week.

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It is likely that you will need to prove that you owned the mobile phone. Contact Police Scotland by dialling 101 to find out how to report the phone missing. You may be able to report it over the telephone or you may need to report in person to your local police station with a copy of the contract or box for your phone. The police need a record of the IMEI number for your mobile phone so that it can be recognised as your phone if it is handed in or recovered.

The IMEI/serial number on your phone is a number that is unique to your mobile phone. To find out what your IMEI number is type *#06# into your phone.

Below are contact details for the main mobile phone network providers:

3 - 0333 338 1001
O2 -0344 809 0222
T Mobile - 1-800-937-8997
Virgin - 0345 6000 789**
Vodafone - 0333 3040 191

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You can report the loss of your driving licence or handbag in person to your local police station or you can telephone Police Scotland by dialling 101 to report the loss.

Passports

You must report the loss or theft of your passport to the Identity and Passport Service (IPS).

Fill in and sign a Lost or Stolen (LS01) Notification form and return it to the IPS. The address is on the form.

The form is available from,

  • UKPS offices
  • The Passport Adviceline on 0300 222 0000
  • Post Offices and some World Choice travel agents
  • Immigration officers at ports of entry in to the UK
  • Police Stations

Anyone wishing to report the theft of their passport must attend a police station in person and bring with them some form of identity ideally containing their name, date of birth and current address. You will need the crime reference details for the LS01 form.

You should fill the form in even if you do not wish to replace your passport. The system has been introduced in order to combat the fast growing crime of identity theft.

See related websites for more information on driving licences and passports.

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You will need to apply for a new licence. If you had a paper licence you will need to apply for a photo card licence. The form (D750) are available from the Post Office or you can telephone the DVLA on 0870 240 0009. See DVLA website for more information.

It is also advisable to report it at a police office in case it is found by someone and handed in.

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